Agenda and minutes

Members: Debbie Rousseau (Chair), Mick Barber (Vice Chair), Caroline Coyle-Fox, John Ranshaw, Christine Lamming, Kathy Hill, Sheila Watkinson, Stephanie Lonsdale-Ellis, Steven Bearder, Heber Martin, Brian Marshall.

Also In Attendance: Councillor Nannestad, Simon Walters, David Ward, June Moore, Mark George, Chris Morton, and Emily Craycraft.

Apologies for absence: Mandy Harley.

RESOLVED that the minutes of the meeting held on 23 May 2018 confirmed.

DR confirmed the two new LTP members, Heber Martin and Brian Marshall.
CM confirmed Felicity Kelsall has resigned from the LTP, now creating availability for a new leaseholder.

RESOLVED CM to send out card thanking the LTP member Felicity Kelsall, CM to sign on LTP behalf.
AGREED.

None.

CM DeWint Court Executive Report passed.

DR meeting went ahead nothing to bring to LTP attention.
DR Awaiting confirmation to join HSSC with Allocations and Tenancy in one meeting.

SW and Cllr DN introduced themselves to the LTP Panel.
Quarterly Questions were displayed on the projector.

Question 1.How will you work with us as a panel to support resident involvement?
Answer SW the Resident Involvement Team is now fully staffed with a team of three based at Hamilton House. Committed to take serious engagement, review policies to change services or possibly involve those who are affected. Involve LTP Panel in any Housing changes where appropriate. Positive feedback has been given with involvement in the six months review that will continue. Always open door for advice, help or questions.
Cllr DN added if there is anything that’s needs assistance or help happy to do so.

Question 2.What do you see as the main priorities for residents?
SW Agreed with David Ward, the priorities are the decent standard of living, the new build programme, modernising homes and estate environment improvements.

Question 3. Is the council looking to recruit a new director for housing? If not, will the post be split between existing directors and how will this provide more of a benefit to tenants compared with having a dedicated Director of Housing?

Answer Cncl DN currently it is temporary to split, but this means people are doing two workloads. We do need a Director of Housing, time will just be needed average three months due to notice periods from pervious employers.

DR 4. How do you plan to improve services for tenants?
Answer SW Key projects will be going ahead, David Wards looking into Anti-Social Behaviours action plan. Caretaker reviews are coming up, this is something LTP Members could be involved in.
MB could we use caretakers on estate clean ups?
DW this is a future proposal, the caretakers do an adverse job role, the take on varied tasks such as collecting fly tipping, help moving tenants and general DIY. Part of the review is to widen into other tasks such as gardening assistance with vulnerable tenants. 

CM LTP member to take part in allocations review. LTP want answers to questions and commitment.
SW Yvonne fox is reviewing the allocations policy, Chris Moron send over information from void average turn over time and we want to asses why properties aren’t being taken

LTP Members where given copies of the Next Gen Report.
SLE explaineLTP Members where given copies of the Next Gen Report.
SLE explained that the group will focus on informal events and activities to get younger residents involved, rather than have meetings. Part of this will be producing video guides on DIY and gardening

SLE added that the aim is to build confidence, knowledge and education. It will also informally build relationships with tenants and help to maintain tenancies. She also mentioned that Purple Robot a company in Lincoln designed the logo for free. d that the group will focus on informal events and activities to get younger residents involved, rather than have meetings. Part of this will be producing video guides on DIY and gardening

SLE added that the aim is to build confidence, knowledge and education. It will also informally build relationships with tenants and help to maintain tenancies. She also mentioned that Purple Robot a company in Lincoln designed the logo for free.

DW circulated the performance 
SLE Police priorities have changed do you think that has affected the outcome of ASB results?
DW Joint response may have bought in a quicker response.
CM 150 days was the average 2 years ago target has highly improved.
CM Home! Magazine will advise tenants to make sure they are ticking the relevant boxes for Universal Credit.
DW DHP applications are still available House Officers advice tenants to apply.
SLE do we publish this positive performance to the public?
CM not currently but something we want to do in the future especially Anti-Social Behaviour related results.
Home! Magazine, Reception screens and Facebook – housing repair and Anti-Social Behaviour.

CM requested feedback from the North LTP Members to bring back to the next meeting on the issues of car parking.

CM it’s been voiced there is a high volume of graffiti in CL area is there anywhere else?
JR all over the city.
CL proposed to invite the police to the next meeting.

RESOLVED - CM to contact police to invite to next meeting.

CM spoken to Occupational Therapists there isn’t enough time, it is rated a low level. It’s not appropriate for City of Lincoln Council as there are not any staff members who are qualified to make the assessments.
MB Could we not use Housing Officers discretions?  Or all family homes have fittings?  
CM Look into how we can approach the issue and the health and safety issues behind it.

RESOLVED – CM to find out more about window restrictors and who would be eligible within health and safety regulations.

EC Results and schedule will be given in the Garden Meeting Thursday 19^th July 2018.

MB Feedback from the empty properties.
EC 15 properties are allocated to P3
Birchwood property has been assigned to P3
Ermine property, Cabourn Avenue has been let and the tenancy has been signed as long as their rent Is paid they have the right to move in at their own pace.
108 Sincil Bank is still in discussion with Yvonne Fox.
Voids would always recommend to report any concern of empty properties as some tenants do not making their Housing Officer aware they are leaving and there is no termination.

June Moore and Mark George - June and Mark to discuss with LTP how they can be further involved in securitising Kier Services.

MG circulated the performance figures for Kier Services.  Figures given by Mark George are available at request.
MG Introduced himself and his role.
MG gave out results from surveys.


b) June More and Mark George – June and Mark to discuss with LTP how they can be further involved in securitising Kier Services.
JM welcome involvement with renewals, materials and properties. Want to refresh the customer journey. Promote positive feedback. A coffee morning was suggested to reach out to the communities.

CCF aim is to combine Allocation and Tenancy with Gardens awaiting MH to agree to proceed. Date and Time still to be confirmed.

JR Negative feedback was given with the material test for the shower cubicles, limited response with surveys from tenants and no show of staff.

Deferred to the next meeting due to time constraints.

CM training still to be confirmed.
EC will send out a letter with the upcoming training dates.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

Deferred to the next meeting due to time constraints.

CM anything that hasn’t been discussed today due to lack of time.
AGREED.

RESOLVED – will be brought to next meeting