Issue details

Unacceptable Customer Actions Policy

Approval of a new policy to bring our practices in line with the Housing Ombudsman Service Complaint Handling Code which is now statutory for all social landlords

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 25/10/2024

Decision due: 18 Nov 2024 by Executive
Reason: 28 days' public notice must be given for any key decision or private item

Department: Chief Executive & Town Clerk

Contact: Joanne Crookes, Customer Services Manager 873407 Email: joanne.crookes@lincoln.gov.uk.