Agenda item

Quarter 2 2024/25 Operational Performance Report

Minutes:

The Business Intelligence Officer:

 

  1. presented an outturn performance summary report to Performance Scrutiny Committee of the Council’s performance in Quarter 2 of 2024/25

 

  1. reported that out of the 89 performance measures monitored during the quarter, 65 had targets allocated to them., of these targeted measures 50 (76.9%) were within or exceeding the targets set

 

  1. explained that a review of the quarterly performance process was undertaken at the end of 2023/24, which led to the following changes:

 

  • Appendix A now contained a wider range of performance information, including qualitative data in the form of case studies and service highlights. These were grouped into seven themes, namely the five Vision Priorities and the two inward looking portfolios ‘Our People and Resources’ and ‘Customer Experience, Review and Resources’.
  • The more detailed performance data tables were now grouped together in Appendix B, including the suite of corporate measures that were previously in Appendix A. Performance data remained grouped by directorate, and a colour coding system had been introduced to make it simpler to identify which portfolio each measure related to. Appendix B also included a quarterly Communications update.

 

  1. reported that when read together, Appendices A and B aimed to enhance the range of performance information presented via the quarterly reporting process and make it easier to assess and scrutinise the performance of each priority/portfolio

 

  1. invited members’ comments and questions.

 

Question: In light of the pressures on the Council in addressing the challenge of climate change, when would performance measures be implemented?

Response: Measures would be recorded from December 2024 onwards prior to referral to Directors in January 2025 for inclusion in the first quarter’s performance monitoring report in 2025

 

Question: The performance tables recorded the average time taken in weeks from Occupational Therapy notifications being received to completion of the work on site. Were there measures in place for ongoing communication or additional support for those impacted while they waited?

Response: This information would be further investigated and a response provided by officers under separate cover.

 

Question: Was it possible to obtain an overview of performance measures broken down into Directorates and Portfolio Holder responsibility areas?

Response: Information on performance measure outturns was provided by Vision Priority within colour coded categories.

 

Question:Was there any more accurate data available to measure the return on investment from the Events Programme other than CCTV footfall?

Response: A response would be provided by the relevant officer under separate cover.

 

Question: How did the Council publicise the availability of newsletters on specific topics of choice to our customers, residents and visitors?

Response: We could include this within our regular press releases for people who were interested in obtaining further information. We were actively exploring different channels to encourage public engagement.

 

Comment: It was questionable as to whether the amount of content within the performance report in respect of the Communications Service added any extra value and could be presented in a more concise format.

Response: This information would be shortened within future quarterly performance reports.

 

Question: Was the availability of vacant allotment sites widely advertised?

Response: Yes. This was well advertised on the Council’s website. Take up of sites was simply down due to personal preference.

 

Question: Could a charge be made for providing CCTV footage to enable public order offences to be investigated?

Response: Yes, it was reasonable to charge for information provided for private insurance claims, however, information must always be available free of charge and openly to Lincolnshire Police.

 

Comment: Some performance measures appeared to be deteriorating. We were making assumptions where we stood based on vacancies, retention/and recruitment of staff. We needed to be honest moving forward and realistic of the achievements we could actually challenge.

Response: Some performance measures may have deteriorated, however, they were still above target.

 

RESOLVED that:

 

  1. Relevant responses to questions raised by members be provided by officers following the meeting as requested.

 

  1. The content of the report be noted and forwarded to Executive for approval.

 

  1. The format of the performance report which continued to meet the Committee’s requirements be noted.

Supporting documents: