Agenda item

Purpose of the Report

To present an outturn summary of the Council’s operational performance in quarter three of 2022/23.

Decision

1.    That the achievements and challenges identified in the Quarter 3 2022/23 operational performance report be noted.

2.    It be confirmed that the format of the performance report continued to meet requirements.

Alternative Options Considered and Rejected

None were considered.

Reasons for the Decision

Regular monitoring of the council’s performance was a key component of the Local Performance Management Framework. This report covered the key strategic performance measures identified by members and CMT as of strategic importance.

The outturn summary report detailed performance against a total of 83 measures across the directorates Chief Executive’s, Communities and Environment and Housing and Investment. 19 measures were recorded as volumetric (untargeted).

In total 64 performance measures out of the 83 were monitored against targets, of which fifteen were below target; twenty-one were within target boundaries; 24 had exceeded a higher target, and 4 measures were recorded as data not available for this quarter

The performance measures under each directorate linked directly into one Vision 2025 strategic priorities.

The Directorate for Major Developments (DMD) predominantly linked to Vision 2025, priorities "Driving Inclusive Economic Growth" and “Lets Address the Challenge of Climate Change.” DMD was currently working to develop a number of performance measures to monitor service delivery within the Directorate. It was expected these measures would be reported from Quarter 4 2022/23. Updates on the key projects being delivered would also be reported alongside these measures.

The Quarter 3 2022/23 Operational Performance Report at Appendix A. detailed those targeted measures with performance above or below target by directorate at the end of the third quarter of 2022/23 and the reasonings behind the performance outturns. A count of the performance measures outturn status for each directorate at quarter 3 2022/23 was also detailed within page 4 of Appendix A

In addition to the directorate performance measures, the report also detailed the performance outturns for those corporate performance measures. These measures focussed on the areas of sickness, complaints, resources, health & wellbeing, and appraisals.

A full list of all performance measure outturns and supporting performance commentary was provided at Appendix B. Within this supporting appendix, in addition to those measures performing above/below target, Appendix B also contained –

-       Those performance measures performing within target boundary at the end of the quarter (acceptable performance)

-       The outturns for all performance measures recorded as volumetric (untargeted)

It was important to note that factors such as resource pressures, recruitment challenges and the cost of living crisis had continued to have an impact on performance in quarter 3 2022/23.

Looking ahead, the cost of living crisis could lead to a further increased demand for council services, as the more vulnerable in the city continued to look to the council for support, which could also further impact on performance. This was likely to be at a time when the council could see a reduction in both income for services and collection rates due to the increased financial pressures being faced by Lincoln’s residents and businesses.

The report had been considered by the Performance Scrutiny Committee at its meeting on 16 February 2023.