Mick Barber, Chair of Lincoln Tenants
Panel, updated members on the Panel’s involvement in the
following areas:
- LTP
were currently working with tenancy services, fire
safety assurance, maintenance, business management and resident
involvement on a variety of projects.
-
Within tenancy services LTP were working with Vicky Wilson,
Voids Team Leader to relaunch the void inspections and had agreed
to inspect 10% of void properties, with the first inspections
commencing 8th August. They had also participated in estate
inspections during July.
-
Members were working with Lara Trickett from Business
Management reviewing complaints and had agreed to increase the
percentage of complaints reviewed on a quarterly basis. The first
review meeting was in August and Lara would circulate feedback to
officers with recommendations.
-
Members attended a consultation and a fire safety exercise at
Trent View Flats together with Councillor Nannestad,
Councillor Longbottom, officers from City of Lincoln Council and
Lincolnshire Fire & Rescue. The aim of the consultation
exercise was to provide residents and tenants with an opportunity
to ask questions and/or raise any concerns they may have had with
regards to the fire exercise drill.
-
Members were also working with the Resident Involvement
Manager on the Resident Involvement Strategy action plan to award
it star rating.
- LTP
were working closely with Phil Longhorn, Interim Maintenance
Manager on the schedule of repairs project. We were attending
monthly meetings to review performance focusing on creating a
marketing programme to deliver a consistent message and information
to tenants on the benefits of the schedule of repairs
project.
- In
addition to this, LTP had been holding monthly meetings, located at
City Hall and through teams. At the meeting in June, Portfolio for
Quality Housing, Councillor Nannestad attended and
presented his annual report and in July, Jo Crookes, Customer
Service Manager gave an overview of the service and updated LTP on
the processes in place surrounding vulnerable tenants, repairs, and
call times. Followed by, Caroline Hannah, Rough Sleeping Programme
Manager, who gave an overview of the service and allocations
policy.
- All
LTP members agreed to attend a 1-2-1 review with Donna Lyons
– Resident Involvement Manager and Caroline Coyle Fox, Vice
Chair of LTP.
- Mike
Asher, Debbie Rousseau, and Mandy Harley attended the
“Opportunities for Empowerment” two-day residential
course at Trafford Hall.
-
In May , Donna
Lyons, Resident Involvement Manager, applied to join a government
led initiative - The Social Housing Quality Resident Panel. The aim
of the initiative was to bring together social housing residents
from across the country so they could directly share their views
with the government and ministers on government’s approach to
driving up the quality of social housing. Confirmation had been
received last week that Donna had successfully been selected to
join the panel.
-
In addition to the
Housing Social Quality Resident Panel, Mike Asher was currently
working with Housing Ombudsmen Service and had joined as a resident
panel member. The panel provided opportunities for
residents to be involved in the development of the
Housing Ombudsmen Service as well as giving direct feedback on
experience of using this service.