Lincoln Tenants Panel Matters
Mick Barber, Chair of Lincoln Tenants Panel, updated
members on the Panel’s involvement in the following
LTP were currently working
with tenancy services, fire safety assurance, maintenance, business
management and resident involvement on a variety of
Within tenancy services LTP were working with Vicky
Wilson, Voids Team Leader to relaunch the void inspections and had
agreed to inspect 10% of void properties, with the first
inspections commencing 8th August. They had also participated in
estate inspections during July.
Members were working with Lara Trickett from
Business Management reviewing complaints and had agreed to increase
the percentage of complaints reviewed on a quarterly basis. The
first review meeting was in August and Lara would circulate
feedback to officers with recommendations.
Members attended a consultation and a fire safety
exercise at Trent View Flats together with Councillor Nannestad, Councillor Longbottom, officers from
City of Lincoln Council and Lincolnshire Fire & Rescue. The aim
of the consultation exercise was to provide residents and tenants
with an opportunity to ask questions and/or raise any concerns they
may have had with regards to the fire exercise drill.
Members were also working with the Resident
Involvement Manager on the Resident Involvement Strategy action
plan to award it star rating.
LTP were working closely with Phil Longhorn, Interim
Maintenance Manager on the schedule of repairs project. We were
attending monthly meetings to review performance focusing on
creating a marketing programme to deliver a consistent message and
information to tenants on the benefits of the schedule of repairs
In addition to this, LTP had been holding monthly
meetings, located at City Hall and through teams. At the meeting in
June, Portfolio for Quality Housing, Councillor Nannestad attended and presented his annual report
and in July, Jo Crookes, Customer Service Manager gave an overview
of the service and updated LTP on the processes in place
surrounding vulnerable tenants, repairs, and call times. Followed
by, Caroline Hannah, Rough Sleeping Programme Manager, who gave an
overview of the service and allocations policy.
All LTP members agreed to attend a 1-2-1 review with
Donna Lyons – Resident Involvement Manager and Caroline Coyle
Fox, Vice Chair of LTP.
Mike Asher, Debbie Rousseau, and Mandy Harley
attended the “Opportunities for Empowerment” two-day
residential course at Trafford Hall.
In May , Donna Lyons, Resident
Involvement Manager, applied to join a government led initiative -
The Social Housing Quality Resident Panel. The aim of the
initiative was to bring together social housing residents from
across the country so they could directly share their views with
the government and ministers on government’s approach to
driving up the quality of social housing. Confirmation had been
received last week that Donna had successfully been selected to
join the panel.
- In addition to the Housing Social Quality
Resident Panel, Mike Asher was currently working with Housing
Ombudsmen Service and had joined as a resident panel member. The
panel provided opportunities for residents to
be involved in the development of the Housing Ombudsmen
Service as well as giving direct feedback on experience of
using this service.