Agenda item

Robert Marshall, Business Intelligence Analyst:

a)    presented a report to Performance Scrutiny Committee with an outturn summary of the council’s performance in Quarter 3 of 2021/22

b)    explained that the full report was attached as Appendix A of the report, with the strategic Measures Dashboard attached as Appendix B and the Annual Measures as Appendix C

c)    invited members’ comments and questions.

Question: Members asked how the waste and recycling compared to the previous year.

Response: Waste and recycling was down on the same time last year with the whole of the UK seeing a reduction in recycling.

Question: Members asked how local contractors that we used were.

Response: Contractors were classed as local if they were within a 20-mile radius of Lincoln. National contractors were only used if local contractors could not be sought.

Question: Members asked whether the recruitment for a Comms officer had taken place.

Response: It was unknown whether this post had been recruited to. Officers would find out and update the committee.

Question: Members asked if there could be a percentage added to the number of electors registered.

Response: The context of figures was being looked at for future reports.

Question: Members asked that if an email was received by a customer which was replied to and another response was received, whether this would be classed as two emails rather than one.

Response: This would be classed as one contact, but this would not stop the customer phoning or coming into the office which would be counted as multiple contacts even if it was about the same issue. Analysis was taking place to see if the rise in calls was due to customers chasing work/ a response that had not been completed/responded to.

Question: Members asked whether there was a facility for recycling on council estates as people need to be given the opportunity to recycle.

Response: It was a challenge to encourage multi-House units to recycle as there was not the space which would result in major redevelopment. A few sites had been trialled but there was a constant educational need. There would be a lot of consultation being released this year with a revolution on how waste was handled in the future. Food Waste recycling would also be coming into effect in the future with a pay for waste scheme for cans and bottles.

Question: Members asked whether wheely bins had to be used to recycle.

Response: Some tight areas of the city were using a bag service which was collected weekly.

Question: Members asked whether there being only 464 businesses being fully compliant was a health issue.

Response: Lincoln was ahead in their inspections and was overachieving the targets set for the 18 month process. Businesses that had not yet been inspected were ones that had a good history of compliance but if a complaint was received then this was investigated. All businesses that had a red risk in the past had all been inspected.

RESOLVED that:

1.    An update for the recruitment of the Communications Post be forwarded to the committee.

2.    The content of the report be referred to Executive.