Issue - meetings

Purpose of the Report

To present an outturn summary of the Council’s operational performance in quarter two of 2024/25.

Decision

1.    That the achievements and challenges identified in the Quarter 2 2024/25 operational performance report found at Appendices A and B be noted.

2.    It be confirmed that the format of the performance report continued to meet requirements.

Alternative Options Considered and Rejected

None were considered.

Reasons for the Decision

Regular monitoring of the Council’s performance was a key component of the Local Performance Management Framework. This report covered the key strategic performance measures identified by members and Corporate Management Team (CMT) as of strategic importance.

The outturn summary report at the end of Quarter 2 2024/25 detailed performance against a total of 87 quarterly measures and 2 annual measures across the directorates Chief Executive’s, Communities and Environment, Housing and Investment and Major Developments. Of the 89 performance measures monitored against targets, 15 were below target; 17 were within target boundaries; 33 had met or exceeded a higher target; 24 measures were recorded as volumetric and there were no measures recorded as data not available for this quarter.

Out of the 89 performance measures monitored during the quarter with 65 targets allocated to them, 50 (76.9%) were within or exceeding the targets set.

A review of the quarterly performance process was undertaken at the end of 2023/24, which led to the following changes:

·       Appendix A now contained a wider range of performance information, including qualitative data in the form of case studies and service highlights. These were grouped into seven themes, namely the five Vision Priorities and the two inward looking portfolios ‘Our People and Resources’ and ‘Customer Experience and Review.’

·       The more detailed performance data tables were now grouped together in Appendix B, including the suite of corporate measures that were previously in Appendix A. Performance data remained grouped by directorate, and a colour coding system had been introduced to make it simpler to identify which portfolio each measure related to. Appendix B also included a quarterly Communications update.

When read together, Appendices A and B aimed to enhance the range of performance information presented via the quarterly reporting process and make it easier to assess and scrutinise the performance of each priority/portfolio.

Members praised officers for the easily read format of the report and its content.