Issue - meetings

Purpose of Report

To seek approval from Executive for the implementation of a new Aids and Adaptations Policy and to advise on the key areas within the policy.

Decision

1.    That the policy for Aids and Adaptations be approved and implemented.

2.    That clarity be provided on the Aids and Adaptations service provision and processes for officers and service users, and that the policy be communicated as identified within section 4.9 of the officer’s report.

Alternative Options Considered and Rejected

None.

Reasons for the Decision

The Aids and Adaptations Policy identified regulatory requirements, who was eligible to use the service, and types of adaptations that could be provided through the service. It identified the approvals process and timescales for approved works.

The key aims of the policy enabled the provision of a high quality and cost-effective adaptations service. It would assist those in need of adaptations to make informed choices about their housing options, raise awareness of the service and identify our approach in handling requests for adaptations.

The City of Lincoln Council offered tenants permanent and temporary adaptations to their homes to ensure their homes remained suitable for their individual needs. We worked with partners and agencies, including Lincolnshire County Council to provide adaptations to our housing stock.

Within the last financial year 2022/2023, we received 221 referrals for adaptation to properties. 95 of those referrals were for major adaptations to our properties including wet room installations.

We were committed to ensuring council tenants and their immediate family who had a disability could as far as possible continue to live safely and independently and be able to carry out day to day activities.

Briefings of the policy would take place within Maintenance and Investment teams as well as customer services and tenancy services to ensure all officers were aware of the policy and its contents. The policy would be available on our website for customers, and we would also look to produce further information videos to be available online and accessed through QR codes on business cards, highlighting the process for customers wishing to use the service.