Issue - meetings

Purpose of the Report

To present an outturn summary of the Council’s operational performance in quarter two of 2023/24.

Decision

1.    That the achievements and challenges identified in the Quarter 2 2023/24 operational performance report be noted.

2.    It be confirmed that the format of the performance report continued to meet requirements.

Alternative Options Considered and Rejected

None were considered.

Reasons for the Decision

Regular monitoring of the council’s performance was a key component of the Local Performance Management Framework. This report covered the key strategic performance measures identified by members and Corporate Management Team (CMT) as of strategic importance.

The outturn summary report detailed performance against a total of 79 measures across the directorates Chief Executive’s, Communities and Environment and Housing and Investment. In total 62 performance measures out of the 79 were monitored against targets, of which 12 were below target; 23 were within target boundaries; 27 had met or exceeded a higher target; 17 measures were recorded as volumetric and there were no measures recorded as data not available for this quarter.

Out of the 79 performance measures monitored during the quarter with 62 targets allocated to them, 50 (80.6%) were within or exceeding the targets set. This was an improvement of 8.9% when compared to quarter 1 2023/24.

A further 17 measures were volumetric and provided context to overall service delivery. Commentaries on each measure were detailed in the report.

The Quarter 2 2023/24 Operational Performance Report reported at Appendix A to the officer’s report detailed those targeted measures with performance above or below target by directorate at the end of the second quarter of 2023/24, and the reasonings behind the performance outturns.

In addition to the directorate performance measures, the report also detailed the performance outturns for corporate performance measures. These measures focussed on areas of resources, health & wellbeing, sickness, complaints (including Ombudsman rulings) and compliments.

To support the full operational performance report, a full list of all performance measure outturns and supporting performance commentary was provided at Appendix B, together with those performance measures performing within target boundary at the end of the quarter (acceptable performance) and the outturns for all performance measures recorded as volumetric (untargeted)