Issue - meetings

Purpose of Report

To detail the changes and updates made to the Repairs Policy since its previous review in 2017.

Decision

1.    That the Repairs Policy be approved and briefing sessions for customer services and housing staff be undertaken to ensure understanding and consistent application.

2.    That the Council website be updated with access to the policy for our customers.

Alternative Options Considered and Rejected

None.

Reason for Decision

The Repairs Policy had been reviewed and updated by the Housing Repair Service (HRS), the Investment Team, and in consultation with the Lincoln Tenant’s Panel.

The policy now referred to scheduled repairs where appropriate, and the repair responsibilities for both the City of Lincoln Council and Tenants had been updated.

The Repairs Policy aimed to identify within the provision of the Housing Act 1985 (amended) the tenants right to repair and identify the repairs that the City of Lincoln Council were responsible for, and those which tenants were responsible for within the terms and conditions of their tenancy agreement.

The policy also looked to provide key information on service delivery, information on services provided by City of Lincoln Council, and how to report a repair.

The key areas for clarification related to fencing, specifically our guidance on replacements and the tenants responsibility for maintaining installed fencing. Other key alterations included responsibility for ventilation to the property to be maintained and cleaning/clearing of air vents by our tenants.