Issue - meetings

Purpose of the Report

To present an outturn summary of the Council’s operational performance in quarter one of 2023/24.

Decision

1.    That the achievements and challenges identified in quarter one Operational Performance Report for 2023/24 be noted.

2.    It be confirmed that the format of the performance report continued to meet requirements.

Alternative Options Considered and Rejected

None were considered.

Reasons for the Decision

Regular monitoring of the council’s performance was a key component of the Local Performance Management Framework. This report covered the key strategic performance measures identified by members and CMT as of strategic importance.

Each targeted measure was monitored against a target boundary range.

If a performance measure outturn status was recorded as Blue (acceptable), the measure was seen as performing on track. If a performance measure outturn status was green, the measure was seen to be achieving or exceeding the aspirational target. If a performance measure outturn status was red, the measure was seen to be performing below target and should be an area of focus.

The outturn report at the end of quarter 1, 2023/24 detailed performance against a total of 77 measures, of which 17 were below target; 24 were within target boundaries; and 19 had met or exceeded a higher target. A further 17 measures were volumetric, and provided context to overall service delivery. Commentaries on each measure were detailed within the officer’s report.

Out of the 77 performance measured during the quarter, 60 had targets allocated to them, of these targeted measures, 43 (71.7%) were within or exceeding the targets set. Full details were provided within Appendix A to the report, together with the reasonings behind the performance outturns. A summary of the outturn position was also provided at Appendix B to the report.

In addition to the directorate performance measures, the report also detailed the performance outturns for those corporate performance measures. These measures focused on the areas of resources, health & wellbeing, sickness, complaints (including Ombudsman rulings) and compliments.

The report had been considered by the Performance Scrutiny Committee at its meeting on 17 August 2023.