Issue - meetings

Purpose of the Report

To present an outturn summary of the Council’s operational performance in quarter four of 2022/23.

Decision

1.    That the achievements and challenges identified in the quarter 4 2022/23 operational performance report be noted.

2.    It be confirmed that the format of the performance report continued to meet requirements.

Alternative Options Considered and Rejected

None were considered.

Reasons for the Decision

Regular monitoring of the council’s performance was a key component of the Local Performance Management Framework. This report covered the key strategic performance measures identified by members and CMT as of strategic importance.

The outturn summary report detailed performance against a total of 77 measures across the directorates Chief Executive’s, Communities and Environment and Housing and Investment. 18 measures were recorded as volumetric (untargeted).

In total, of the 58 performance measures monitored against targets, 17 were below target; 14 were within target boundaries; 27 were meeting or had exceeded the higher target, and 1 measure was recorded as data not available for this quarter.

Out of the 58 measures monitored against targets during the quarter, 41 (70.7%) were within or exceeding the targets set.

The performance measures under each directorate predominantly linked directly into One Vision 2025 strategic priorities.

The Quarter 4 2022/23 Operational Performance Report at Appendix A itemised by directorate those targeted measures with performance above or below target at the end of the fourth quarter of 2022/23 and the reasonings behind the performance outturns. A count of the performance measures outturn status for each directorate at quarter four 2022/23 was also detailed within page 4 of Appendix A

In addition to the directorate performance measures, the report also detailed the performance outturns for corporate performance measures. These measures focussed on the areas of sickness, complaints (including Ombudsman rulings), resources, health & wellbeing, and compliments.

A full list of all performance measure outturns and supporting performance commentary was provided at Appendix B. Within this supporting appendix, in addition to those measures performing above/below target, Appendix B also contained –

-       Those performance measures performing within target boundary at the end of the quarter (acceptable performance)

-       The outturns for all performance measures recorded as volumetric (untargeted)

The report had been considered by the Performance Scrutiny Committee at its meeting on 25 May 2023.