Issue - meetings

To provide the Executive with a summary of the operational performance position for quarter two of the financial year 2019/20.

Decision

That the Executive:

(1)       Notes the content of the report.

(2)       Requests that relevant Portfolio Holders ensure management has a local focus on those highlighted areas showing deteriorating performance.

None.

The following updates regarding each of the Council’s Directorates were reported, as follows:

·         Chief Executive’s Directorate – 65% of measures were above their target and 18% of measures were below target. Whilst some measures negatively changed in direction, the majority of these measures still remained above or within target, and had positively changed direction.

·         Communities and Environment Directorate – 48% of measures were above their target and 5% of measures were below target. Whilst ten  measures negatively changed in direction, most of these measures still remained above or within target;

·         Housing and Investment Directorate – 49% of measures were above their target and 23% of measures were below target. Whilst seven measures negatively changed in direction, 12 others remained at or above target.

With regard to sickness performance, the overall sickness data as at the end of quarter two was 4.9 days per full time equivalent post, excluding apprentices. This was only slightly higher than the 4.83 days per full time equivalent post in quarter two of 2018/19. During quarter two, the long term sickness per full time equivalent stood at 2.81 days, slightly better than the 2.99 days in quarter two in 2018/19, with short term sickness standing at 2.09 days, which was 0.24 days for full time equivalent post higher than the same point last year.

In quarter two 80 complaints, five less than quarter one were received by the Council. The cumulative average time across all directorates to respond to formal complaints was 6.8 days and equated to an increase of 0.1 days compared to quarter one. In quarter two the Council had one Local Government Ombudsman case decided, which was not upheld.

There had been a number of achievements during quarter one as follows:

·         The Lincoln Social Responsibility Charter celebrated one year of recognising star employers in Lincoln, with 61 socially responsible organisations signed up.

·         Over 300 people had been supported through the Homeless Intervention team.