Decision details

Operational Performance Report Quarter Four 2021/22

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


Purpose of Report


To present an outturn summary of the Council’s operational performance in quarter four of 2021/22.




That the achievements described and the issues identified in the quarter four Operational Performance Report for 2021/22 be noted.


Alternative Options Considered and Rejected


As detailed in the report.


Reasons for the Decision


The outturn summary report detailed performance against a total of 65 measures, of which 16 were below target; 17 were within target boundaries; and 14 had exceeded a higher target.  A further 18 measures were volumetric, and provided context to overall service delivery.  Commentaries on each measure were detailed in the report.


It was advised that some Council services could take up to 18 months to recover from the impacts of Covid-19.  The Executive reflected on the Customer Services call waiting times, which was currently averaging at 321 seconds, rather than achieving the target of 300 seconds.  This could be attributed to the reduction of call handlers by five, as part of the Council’s cost saving measures.

Report author: Rob Marshall

Publication date: 24/06/2022

Date of decision: 20/06/2022

Decided at meeting: 20/06/2022 - Executive

Effective from: 02/07/2022

Accompanying Documents: